Questions?

1Why should I choose Dog Doors of Tucson?
Dog Doors of Tucson has been Selling and Installing pet doors for several years now. Our experienced customer service department is here to help you choose the right door for your pet(s). Our installers are not only highly skilled at installing pet doors but also have 20 or more years of building homes. Our staff is also trained at training dogs through any situation.
2What is the difference in Premium Pet Doors and pet doors at pet stores, home improvement and big box stores?
Dog Doors of Tucson offers only the highest quality pet doors on the market. They are more energy efficient and better built than the typical pet doors in box stores. Their warranties surpass most others and they are a beautiful addition to your home, providing access for your pets for many years to come.
3What is the difference between a door mount, a wall mount, an in glass mount and a patio insert?
A door mount is a pet door you install on a regular man door. It can be wood or metal. The wall mount is used on any wall on both inside the home between rooms from the inside to outside the home. All of our wall mount pet doors come with a wall tunnel and framing. This allows you to install the pet door through walls without having to do your own wall build out or framing An In Glass mount is put into a patio slider, window or French doors. They require professional installation and replacement of the existing glass. (See more on In Glass below) A Patio Insert is a panel with glass and pet door that are put into the opening of a patio slider or window. The sliding part of the door then pulls up to the insert to close the door.
4What pet door do I buy if I have a large and a small pet?
There are a couple factors to consider here. You want a door that is tall enough and wide enough for the largest pet, yet low enough to floor so the small pet can still get over the rise. The flap needs to be easy enough to open for the smallest pet. The Endura pet door is a thinner and taller pet door where the Hale and Plexidor are more typical in width to height dimensions. The Plexidor is a perfect answer for homes with small and large pets as the door opens in the middle. With the Plexidor there is no heavy flap on the pets’ backs when they go out.
5How energy efficient is your pet doors?
The Hale Pet Doort is available in a single or double flap version on all its door and wall mounts. The Hale products we sell are a double vinyl flap. This makes all of them among the most energy efficient pet doors available. Our PETSAFE dog door comes with a single or double flap as well.
6Can cats use your pet doors and which ones would you recommend?
Absolutely. Cats can use any of the pet doors we offer. Generally the small sizes are best but be sure to use the measuring chart and consider the cats weight before ordering. Please call if you are uncertain which size will work best with the model you are wanting.
7How easy is it to train my pet to a pet door?
Training is as easy as holding a hot dog or string cheese. Have one person on each side of the pet door with a leash attached to pet. Pass the leash through the pet door to the person on the other side. That person then calls and lightly tugs on leash while holding pet door open. When the pet comes through give him small piece of treat. Continue this until the pet goes thru without the being tugged. If you find you need additional help, please call us.
8If I want to install the pet door myself are there instructions?
Yes. All of the pet doors come with instructions and with a cut-out template.
9How easy and how much time does an installation take?
Door mounts are easier to install than wall mounts as you might have imagined. If you have the tools and the skills a door mount can be installed in about 1 hour. A wall mount would take a professional about two and a half hours. It will generally take an inexperienced person 3 or more hours.
10What is the biggest dog your pet doors can accommodate?
We have pet doors that can accommodate pets up to 220 pounds.
11What are my options for where a pet door can be installed?
Pet doors can be installed through a wood or metal door, through a wall and with the help of glazier can be installed through glass.
12How do I pick a location to install a pet door?
When looking for the best place to install your pet door there are a number of factors to keep in mind. First is to look at not only where the pet will be exiting the home from the inside, but also where he will be exiting on the outside. There must be a proper drop or step out of the pet door to allow a safe exit. Door mounts are easier to install so if you have a wood or metal door going out to the part of the yard where you want your pet to go this may be the best answer. Sometimes putting in 2 doors is the answer, one from house to garage and one from garage to the outside. Wall mounts are a little harder to determine where they can be put as you have to know what is inside the wall. Be sure to look at both the interior and exterior walls for outlets, spigots and signs of plumbing. The best way to be sure there isn’t anything in the wall that will be in the way is to open a small hole and look inside. Keep in mind the width of the cut hole must fit between the studs or you will have to cut one out and build a header. Wall units a*I have a stucco exterior on my home. Can you still install a wall mount pet door?* lso need to be a minimum of 10-12" away from a door or patio frame, a corner or a window as these have double or triple supports around them and there won’t be enough room for the tunnel. Glass is the easiest pet door to install as it will require someone with glazier training. This usually means you will not have to worry about installing yourself. It is also the easiest to remove and not leave a trace when you don’t need a pet door anymore.
13Are your pet doors secure?
Yes. All of the pet doors come with a security panel that locks down in place to prevent anything from coming in. We offer installation in Arizona to include Tucson, Oro Valley, Marana, Vail, Florence, Casa Grande, Benson, Sahuarita, Green Valley, and Phoenix.
14Does your company offer installation of the pet doors?
Absolutely. Call us if you have questions about how to cut your stucco.
15What are my options if the ground level is above or below the level of where I want to install the pet door?
If the ground level is above where you want to install your pet door you will need to pick a new location to install the pet door. If the ground level is below, you can build stairs or a ramp to accommodate the height difference.
16What if there is a shelf or window on the wall directly above where the pet door will be?
You will want to make sure the pet doors security plate either slides in from the side or bolts in from front. We have both options available! IN-GLASS PET DOOR FAQ’s
17Do I have to buy a whole new patio door, window or glass door to have an In-Glass pet door?
No, only the glass will be replaced with the pet door in it.
18How do you cut the glass?
The glass in a patio door, French door or a window is tempered and can’t be cut. The glass needs to be made by a special glass manufacturing company. We order the glass ready for the pet door to be inserted into it.
19Is the glass replacement Double Pane?
Yes. The new glass will be a double pane insulated unit just like the one that you currently have.
20What if my glass has Low-E?
If your glass has Low-E coating we recommend having Low-E coating put on the new piece. This is done at the glass manufacturer for a slight up charge.
21How long does it take to get the in-glass pet door in?
It will take between 2-4 weeks from the time the order is placed depending on the model of pet door you choose.
22Can you install in the winter?
We install all YEAR 'ROUND!
23If I move, can I take the pet door with me?
Yes. As long as your current glass pane removes in one piece, you can keep that piece of glass. In the future if you move or don’t need the pet door anymore, it can put back in and the pet door is removed from the glass it is in. You can take the pet door with you and have it installed in a new piece of glass.
24Do you have to take my sliding glass door to your shop to install?
No. We will bring the new piece of glass with the pet door already installed in it to your house and change out the glass on site. Your door will only be without glass for about 45 minutes.
25Does an in-glass installation affect my security system?
No. Security systems are installed on the frame of your door and we aren’t changing the frame.
26What are the advantages of an in glass pet door over a patio insert?
Most of the time a patio door insert will take up enough of the opening of the slider that people can’t use the door easily. It is recommended to only use an insert in a patio slider that is rarely used by people. The In Glass mount pet door allows full access of to the slider opening.